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Frequently Asked Questions
Shipping within Canada
Shipping within USA
Shipping to International Destinations
Are there games in the camera?
Does it actually work? Is the photo&video quality good?
Are the toy cameras real 12MP, 32MP and even 48MP?
Do I need to purchase battery for the camera?
How to choose the camera?
All Support Topics
Order and Payment
Placing an Order
3
How do I know whether or not my order has been placed successfully?
How do I know when my order is shipped?
What currency are the products displayed in?
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Modify an Existing Order
3
Can I edit or cancel my order?
I forgot to add my discount code. What shall I do?
Can I change my shipping and/or contact information?
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Payment
4
Is my payment secure?
What payment methods do you accept?
When will I be charged for my order?
Do I have to pay taxes and/or customs fees?
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Shipping and Delivery
Shipping within Canada
4
Shipping fee and delivery time
Tracking information
Shipping addresses
Shipping origin and processing time
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Shipping within USA
4
Shipping fee and delivery time
Tracking information
Shipping addresses
Shipping origin and processing time
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Shipping to International Destinations
3
Shipping fee and delivery time
Tracking information
Shipping origin and processing time
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Questions About Products
General Q&A
9
How to choose the camera?
Does it actually work? Is the photo&video quality good?
Are the toy cameras real 12MP, 32MP and even 48MP?
Are there games in the camera?
See all 9 articles
View all questions
Model C
6
What age is Model C good for?
How to use the lanyard-USB-charging 3-in-1 cable of Model C?
How to reset the Model C camera?
How to attach the lanyard to Model C camera?
See all 6 articles
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Model K
4
What age is Model K good for?
How to use the lanyard-USB-charging 3-in-1 cable of Model K?
How to reset the Model K camera?
How to replace memory card?
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Model P
13
What age is Model P good for?
How to reset the Model P camera?
Where do I order extra printing paper rolls?
How to install memory card?
See all 13 articles
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Returns and Exchange
Return
1
What is your return policy?
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Exchange
1
What is your exchange policy?
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Warranty
1
What is your warranty?
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FAQ
FAQ
8
Shipping within Canada
Shipping within USA
Shipping to International Destinations
Are there games in the camera?
See all 8 articles
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